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reed_david
reed_david
Contributor ⭐️
July 10, 2017
Question

I can't unsubscribe from Gainsight emails

  • July 10, 2017
  • 4 replies
  • 100 views
I no longer wish to receive release notes type emails from Gainsight. The email footer has a link that says [i]To stop receiving notifications about Product News & Updates, click here. 

However, "click here" doesn't link to an unsubscribe page, it just links to the community: https://community.gainsight.com/gainsight/categories/gainsight_release_notes?utm_source=notification...

And it also says "Don't reply directly to this email." 

So, here I am. Can you please fix your unsubscribe link in your next email? 

    4 replies

    lila_meyer
    lila_meyer
    Gainsight Employee ⭐️⭐️⭐️
    July 12, 2017
    Hi Reed!

    Sorry you're having trouble with unwanted emails. It looks like you're actually following a category here on the Community site called "Product News & Updates," so when we post to that category, you're receiving automated email updates. These emails are coming from Gainsight's Community site, not the actual Gainsight application, where we do have you opted-out from email comms. 

    If you un-follow the Product News & Updates category here on the Community, you'll stop receiving the emails. Unfortunately, I don't see a way for me to edit your follows, otherwise I'd take care of it for you!
    Lila Krutel, Dir. Global Education Services
    reed_david
    reed_davidAuthor
    Contributor ⭐️
    July 12, 2017
    Got it, thank you! That's really confusing, which I see an issue with Get Satisfaction. Thanks for pointing me in the right direction. 
      kavita
      kavita
      Contributor ⭐️
      February 6, 2019
      SAME ISSUE! I unsubscribed and still getting these SPAM emails from Gainsight. When I unsubscribed I said to unsubscribe from ALL Comms from Gainsight and still I keep getting this daily pail of junk! Do I need to tweet my request to unsubscribe?

      lila_meyer
      lila_meyer
      Gainsight Employee ⭐️⭐️⭐️
      February 6, 2019
      Hi Kavita,

      The unsubscribe option that you're referring to is for emails sent from the Gainsight application. It sounds like you're still getting emails from the Gainsight Community (this site) and unsubscribe doesn't impact this site. I will work with our vendor to stop email notifications to you from our Community.

      Lila Krutel, Dir. Global Education Services
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