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dhooton
dhooton
Contributor ⭐️⭐️
March 9, 2022
Question

Impact Analyzer

  • March 9, 2022
  • 3 replies
  • 93 views

A few questions… 1) Can Impact Analyzer use adoption data from PX as part of its analysis?  2) Can Impact Analyzer assign a likelihood to renew score to an individual org or is it made for aggregate data only?  3) Do Impact Analyzer and Renewal Center use the same AI/ML?

3 replies

anirbandutta
anirbandutta
Expert ⭐️
March 16, 2022

@shambhawi would you be able to share insights?

It's an opportunity for engagement
richa_bala
richa_bala
Helper ⭐️⭐️
March 16, 2022

Hey @dhooton, thanks for your questions! Answering some here – let me know if you you have follow up questions

  1. Yes, using adoption data is on our future roadmap. At present, Impact Analyzer uses survey responses, scorecards, and company data stored in Gainsight’s Company object
  2. It’s designed more for aggregate analysis. However, I am curious to learn about this request – can you share more details about this in case you have a use case you were envisioning 
  3. Yes, both are powered by Horizon AI - Gainsight’s AI capabilities 
     
dhooton
dhootonAuthor
Contributor ⭐️⭐️
March 16, 2022

Using CS, PX and other data sources, data analysis to predict things like risk of churn, retention, expansion, etc. to drive action/engagement seems like a very valuable tool that Gainsight does not currently address.  There was/is a Revenue Optimization tool that Gainsight was building a few years ago but I think it was a formulaic approach to forecasting that was fixed rather than a model based on machine learning.  I’d love to see Gainsight us ML to determine the key drivers of health at stages of the Cx journey AND assign a health score that was dynamic and based on ML/AI.

 

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