A few questions… 1) Can Impact Analyzer use adoption data from PX as part of its analysis? 2) Can Impact Analyzer assign a likelihood to renew score to an individual org or is it made for aggregate data only? 3) Do Impact Analyzer and Renewal Center use the same AI/ML?
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Hey
- Yes, using adoption data is on our future roadmap. At present, Impact Analyzer uses survey responses, scorecards, and company data stored in Gainsight’s Company object
- It’s designed more for aggregate analysis. However, I am curious to learn about this request – can you share more details about this in case you have a use case you were envisioning
- Yes, both are powered by Horizon AI - Gainsight’s AI capabilities
Using CS, PX and other data sources, data analysis to predict things like risk of churn, retention, expansion, etc. to drive action/engagement seems like a very valuable tool that Gainsight does not currently address. There was/is a Revenue Optimization tool that Gainsight was building a few years ago but I think it was a formulaic approach to forecasting that was fixed rather than a model based on machine learning. I’d love to see Gainsight us ML to determine the key drivers of health at stages of the Cx journey AND assign a health score that was dynamic and based on ML/AI.
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