I know big companies like Box, Cisco, VMware are using Gainsight's Customer Success Platform product.
I'd like to ask if Gainsignt itself is ISO27001 certified? If not, how does Gainsight handle the companies above for post-sale activities?
Does that mean it'll need to be on-premises solution?
Thank you!
Question
Is Gainsight ISO 27001 compliant? How does Gainsight handle ISO 27001 certified companies?
Hello,
Yes, Gainsight works with major security-conscious companies. Our SOC2 Type II Report, External Penetration Test, Security White Paper, and Privacy Shield certifications (both US-EU & Swiss-US) typically meet the need. Also, core vendors of ours do hold the ISO 27001 certification. We have not yet added the ISO 27001 certification to our list of certifications, and customers still recognize the quality of our security program as evidenced by our reports mentioned above.
Please get in touch with your Customer Success Manager if you would like to dig into the details further. We are always happy to support.
Thank you!
Yes, Gainsight works with major security-conscious companies. Our SOC2 Type II Report, External Penetration Test, Security White Paper, and Privacy Shield certifications (both US-EU & Swiss-US) typically meet the need. Also, core vendors of ours do hold the ISO 27001 certification. We have not yet added the ISO 27001 certification to our list of certifications, and customers still recognize the quality of our security program as evidenced by our reports mentioned above.
Please get in touch with your Customer Success Manager if you would like to dig into the details further. We are always happy to support.
Thank you!
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