Skip to main content
Solved

Is it possible to notify more than one person when a survey is responded too?

  • October 28, 2020
  • 3 replies
  • 107 views
W

I have a scenario where we are still relatively small as a business meaning that when a survey response is received, we have a CTA that goes to the CSM. In addition however we want our Head of Customer Success to also be notified to review the survey response. I cant find a way of doing this via the survey/JO route, has anyone done anything similar?

My alternative I guess is to try and create a rule that looks at survey responses and creates a CTA.


Any thoughts?

Best answer by heather_hansen

@Will Pagden1 I have this happening a couple of ways.  

  1. If I want to send the survey responses immediately, I set up a User Email Chain JO where I have the source to get the users and the survey response, and then,  the email send.
  2. In cases where I want to send all the survey responses, I have a JO set up to send a report of the responses. 

As another option, if you have the Slack Integration turned on, I saw this post the other day:

Happy to share more details from my end if you need it.  :sunglasses:

alexander.mahan

3 replies

heather_hansen
Forum|alt.badge.img+14
  • heather_hansen
  • VIP ⭐️⭐️⭐️⭐️⭐️
  • Answer
  • October 28, 2020

@Will Pagden1 I have this happening a couple of ways.  

  1. If I want to send the survey responses immediately, I set up a User Email Chain JO where I have the source to get the users and the survey response, and then,  the email send.
  2. In cases where I want to send all the survey responses, I have a JO set up to send a report of the responses. 

As another option, if you have the Slack Integration turned on, I saw this post the other day:

Happy to share more details from my end if you need it.  :sunglasses:

sai_ram
W
alexander.mahan
sai_ram
Forum|alt.badge.img+1
  • sai_ram
  • Expert ⭐️⭐️
  • October 29, 2020

@Will Pagden1 I have this happening a couple of ways.  

  1. If I want to send the survey responses immediately, I set up a User Email Chain JO where I have the source to get the users and the survey response, and then,  the email send.
  2. In cases where I want to send all the survey responses, I have a JO set up to send a report of the responses. 

As another option, if you have the Slack Integration turned on, I saw this post the other day:

Happy to share more details from my end if you need it.  :sunglasses:

@Will Pagden1 this reply looks good! Please go through this and let us know if you need any help. 

@heather_hansen Thanks for the quick help!

W
  • Will Pagden1
  • Author
  • Contributor ⭐️
  • October 29, 2020

@Will Pagden1 I have this happening a couple of ways.  

  1. If I want to send the survey responses immediately, I set up a User Email Chain JO where I have the source to get the users and the survey response, and then,  the email send.
  2. In cases where I want to send all the survey responses, I have a JO set up to send a report of the responses. 

As another option, if you have the Slack Integration turned on, I saw this post the other day:

Happy to share more details from my end if you need it.  :sunglasses:

Thanks @heather_hansen, that makes sense. So effectively make a JO program that from source pulls in survey responses and internal contacts to send the response too?

Terms & ConditionsCookie settingsAccessibility statement