We currently record NPS directly in Salesforce, but would like to start recording it via Gainsight. However only a part of our org has access to Gainsight and NPS is important across the board so we would need it to be recorded in SFDC. Is there a sync option for this?
Thanks!
Solved
Is there a way to have NPS recorded via Gainsight Survey sync to SFDC?
+1Best answer by marcelo
So the GainSight NPS survey results are stored in SFDC objects, so you could build a a dashboard or report in SFDC to leverage that data. Alternatively (if there are license limitations on doing this) you could build a rule to grab the data from the SFDC object used by GainSight and copy it to another object in SFDC you create for this.
+1So the GainSight NPS survey results are stored in SFDC objects, so you could build a a dashboard or report in SFDC to leverage that data. Alternatively (if there are license limitations on doing this) you could build a rule to grab the data from the SFDC object used by GainSight and copy it to another object in SFDC you create for this.
Sign up
If you ever had a profile with us, there's no need to create another one.
Don't worry if your email address has since changed, or you can't remember your login, just let us know at community@gainsight.com and we'll help you get started from where you left.
Else, please continue with the registration below.
Welcome to the Gainsight Community
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.