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adotts
adotts
Contributor ⭐️
March 25, 2019
Solved

Is there a way to have NPS recorded via Gainsight Survey sync to SFDC?

  • March 25, 2019
  • 1 reply
  • 57 views
We currently record NPS directly in Salesforce, but would like to start recording it via Gainsight. However only a part of our org has access to Gainsight and NPS is important across the board so we would need it to be recorded in SFDC. Is there a sync option for this?

Thanks!

Best answer by marcelo
So the GainSight NPS survey results are stored in SFDC objects, so you could build a a dashboard or report in SFDC to leverage that data. Alternatively (if there are license limitations on doing this) you could build a rule to grab the data from the SFDC object used by GainSight and copy it to another object in SFDC you create for this.

1 reply

marcelo
marceloAnswer
Helper ⭐️
March 25, 2019
So the GainSight NPS survey results are stored in SFDC objects, so you could build a a dashboard or report in SFDC to leverage that data. Alternatively (if there are license limitations on doing this) you could build a rule to grab the data from the SFDC object used by GainSight and copy it to another object in SFDC you create for this.

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