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tim_wong
tim_wong
Contributor ⭐️⭐️
December 3, 2018
Solved

Is there anyway to export/backup email template

  • December 3, 2018
  • 7 replies
  • 195 views
Hi

This is Tim Wong from the ION Trading. We are wondering is there anyway we can export the email template? or a way to back them up. Please let me know. Thank you

Best answer by dan_ahrens
Hi Tim,

Are you looking to do this as a one off or for all the templates in your instance?

If it's a one off template you want to copy, the best way is probably to go into the HTML Editor and copy the entire body of text so you grab all formatting and embedded tags.

7 replies

dan_ahrens
dan_ahrensAnswer
Expert ⭐️⭐️⭐️
December 3, 2018
Hi Tim,

Are you looking to do this as a one off or for all the templates in your instance?

If it's a one off template you want to copy, the best way is probably to go into the HTML Editor and copy the entire body of text so you grab all formatting and embedded tags.

VP of Customer Success at Forcepoint
sai_ram
sai_ram
Expert ⭐️⭐️
December 4, 2018
Hi Tim,

Could you please let us know the exact use-case you are trying to achieve.

As @Dan Suggested below, we have a way to copy the entire HTML code, and we are not sure where exactly you want it to be reused. An exact use-case will help us to answer you better.

tim_wong
tim_wongAuthor
Contributor ⭐️⭐️
December 4, 2018
Hi Dan and Sai

It will be an one time backup. So you say we have to go to each template and grab the html? But since we have more than 300+ email templates. It will take forever... Is there any easy way to just back up the 300+ email templates?

Tim

tim_wong
tim_wongAuthor
Contributor ⭐️⭐️
December 6, 2018
Hi Sai

Just want to follow up with this. Does Gainsight offer one time backup/export for all the email templates (300+) that we have? Please let us know. Thank you

Tim

sai_ram
sai_ram
Expert ⭐️⭐️
December 13, 2018
Hi Tim, Sorry for the inconvenience, we don't have a option to back-up all at a time.

 

Could you please brief your use-case, so that we will look into the possibilities.

 

R
rachel.sullivan
Contributor ⭐️⭐️⭐️
March 5, 2026

Hi there, I was also looking to get a list of all email templates across multiple subfolders that would include the subject, copy of the email, template name, etc. We are trying to find the most efficient way to perform an audit of all of our email templates as we are sure there are some that are duplicated in different folders as we have continued to grow our use of GS. We obviously cannot start our email templates from scratch, but we are trying to find the quickest way to complete an audit and possible purge of a majority of email templates without having to open every single one as it is over 1,000 emails. 

Are there any updates on this since the original post? Or any other solutions on how we can better audit our entire template list?

N
Norawhitfield
Contributor ⭐️⭐️
March 6, 2026

There isn't a direct 'export to file' button for templates right now. What we usually do is clone the template into a separate 'Archive' folder within the Journey Orchestrator so we don't lose the HTML structure if someone accidentally edits the original. It’s not a true external backup, but it’s the safest way to keep a version history without having to manually copy-paste the code into a doc every time.

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