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thamola
Contributor ⭐️
Apr 16, 2021 11:20 PM UTC
Question

JIRA integration authorization error

Hi all,

I deleted a previous JIRA integration to test environment but when I tied to add the connection for the production JIRA i got this error:

“Error occurred while saving connection. You have already created maximum number of allowed connections.”

Has anyone encountered such on Gainsight, how can it be resolved?

Thanks

4 replies

dan_ahrens
dan_ahrens
Expert ⭐️⭐️⭐️
Apr 20, 2021 12:47 AM UTC

Hi @thamola I’ve turned this into a support ticket and someone from our support team will be following up with you to help you with this error. 

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VP of Customer Success at Forcepoint
thamolaAuthor
Contributor ⭐️
Apr 20, 2021 12:55 AM UTC

@dan_ahrens thank you, issue has been resolved.  The next hurdle is that internal infosec team is against using a JiRA admin account for the integration stating doubts of excessive and possible unauthorized access to company wide data on JiRA projects. 

 Have you any experience with JiRA integration where the access is restricted to specificincidents and projects alone using a basic Jira account?

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kimimiles
Contributor ⭐️
Apr 20, 2021 2:37 PM UTC

Thanks for the assignment.

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Pragati Garg
Helper ⭐️
Apr 20, 2021 8:59 PM UTC

Hi @thamola 

 

These are the permissions we request from Jira while authorising the connection

 

The permissions are explicitly mentioned when you try authorising the user and we won’t be accessing any data that you don’t want to bring in Gainsight. Does this help you? If not, we can look into specific permissions of Jira and come back to you. Thanks!

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