Contributor ⭐️⭐️⭐️⭐️

Solved

Journey orchestrator and Email: Sending Results of a Survey to External Emails (Users w/o Gainsight License)

2 replies
163 views
Translate All

Hi Everyone!

I am trying to create a program that will send out an internal email to specific users--one to the CSM and one to the implementation manager when their related respondents submits a NPS of 8 or less; however, our CSM have access to Gainsight, but our implementation managers do not.

Can this be accomplished or configure in Gainsight programs? Have you guys done any work around to accommodate this type of request?

journey orchestrator

meenal_shuklaAnswer

Gainsight Employee ⭐️⭐️

Take a look at this community post @AgassiTran : https://community.gainsight.com/jo-email-notifications-10/how-to-using-journey-orchestrator-to-send-reports-to-internal-users-managers-36977

Outplay. Outwit. Outlast.

meenal_shuklaAnswer

Gainsight Employee ⭐️⭐️

Take a look at this community post @AgassiTran : https://community.gainsight.com/jo-email-notifications-10/how-to-using-journey-orchestrator-to-send-reports-to-internal-users-managers-36977

Translate

Outplay. Outwit. Outlast.

Expert ⭐️⭐️

@AgassiTran did the article referred by @meenal_shukla helped? Please let us know if you need any help.

@meenal_shukla Thanks for the update!

Translate