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Hi Everyone!

I am trying to create a program that will send out an internal email to specific users--one to the CSM and one to the implementation manager when their related respondents submits a NPS of 8 or less; however, our CSM have access to Gainsight, but our implementation managers do not.

Can this be accomplished or  configure in Gainsight programs? Have you guys done any work around to accommodate this type of request? 

Take a look at this community post @AgassiTran : https://community.gainsight.com/jo-email-notifications-10/how-to-using-journey-orchestrator-to-send-reports-to-internal-users-managers-36977


@AgassiTran did the article referred by @meenal_shukla helped? Please let us know if you need any help. 

@meenal_shukla Thanks for the update!


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