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Journey orchestrator and Email: Sending Results of a Survey to External Emails (Users w/o Gainsight License)

Forum|Forum|6 years ago
June 8, 2020
2 replies
158 views

Hi Everyone!

I am trying to create a program that will send out an internal email to specific users--one to the CSM and one to the implementation manager when their related respondents submits a NPS of 8 or less; however, our CSM have access to Gainsight, but our implementation managers do not.

Can this be accomplished or configure in Gainsight programs? Have you guys done any work around to accommodate this type of request?

journey orchestrator

Best answer by meenal_shukla

Take a look at this community post @AgassiTran : https://community.gainsight.com/jo-email-notifications-10/how-to-using-journey-orchestrator-to-send-reports-to-internal-users-managers-36977

meenal_shuklaAnswer

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Take a look at this community post @AgassiTran : https://community.gainsight.com/jo-email-notifications-10/how-to-using-journey-orchestrator-to-send-reports-to-internal-users-managers-36977

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@AgassiTran did the article referred by @meenal_shukla helped? Please let us know if you need any help.

@meenal_shukla Thanks for the update!