Managing multiple products and services

Forum|Forum|7 years ago
August 23, 2019
8 replies
290 views

Looking for best practices/tips/ etc to help managing accounts with multiple products and services. Gainsight was great with one product but is less effective and useful when trying to manage multiple products and services. Any help is greatly appreciated!

Best answer by darkknight

That's probably where you'd get value from the Relationships feature - that's one of the use cases for which it was designed You might want to talk to your Gainsight CSM about that. It might require some reworking of your configuration.

darkknightAnswer

Expert ⭐️

That's probably where you'd get value from the Relationships feature - that's one of the use cases for which it was designed You might want to talk to your Gainsight CSM about that. It might require some reworking of your configuration.

Jeff Kirkpatrick

angelahibdon

Contributor ⭐️⭐️⭐️⭐️

HI, Sarah!

We use Gainsight with 5 products and do not use relationships. Happy to schedule a call to discuss any questions you have.

Angela Hibdon

darkknight

Expert ⭐️

We opted not to use Relationships either. We have multiple products too, but group them by Product Family, and most customers have only one PF at a time.

Jeff Kirkpatrick

tzundelgainsightcom

Helper ⭐️⭐️

As Jeff mentioned, Relationships is potentially an excellent solution here. Especially if the products a single custmer uses are managed by a different team or account owner.

Tracy