Solved
Multiple NPS surveys out of Gainsight
Hello GS fellows!
I was wondering if anyone has successfully managed multiple NPS programs out of Gainsight? Our use case is running a regular NPS survey for our customers but also running an NPS program for our Partner contacts. These partner contacts are not direct customers but have the ability to bring many customers thus it's important to capture their sentiment. My concern is how multiple NPS surveys would affect the inbuilt dashboards and analytics since we would like to keep both groups completely separate.
Our NPS for customers is also not live in Gainsight today but since we are in the planning stage, some insight would be appreciated on what is possible within the platform.
I was wondering if anyone has successfully managed multiple NPS programs out of Gainsight? Our use case is running a regular NPS survey for our customers but also running an NPS program for our Partner contacts. These partner contacts are not direct customers but have the ability to bring many customers thus it's important to capture their sentiment. My concern is how multiple NPS surveys would affect the inbuilt dashboards and analytics since we would like to keep both groups completely separate.
Our NPS for customers is also not live in Gainsight today but since we are in the planning stage, some insight would be appreciated on what is possible within the platform.
