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denver_kirkpatrick
denver_kirkpatrick
Contributor ⭐️⭐️
September 26, 2018
Solved

NPS

  • September 26, 2018
  • 4 replies
  • 156 views
How are others calculating their NPS Score for a client?  Is it a conglomerate of many attributes or just a survey here or there?  Do you ever combine surveys that are taken at different times to creat an overall NPS or is everything seperate?  Thank you.
    Best answer by lila_meyer
    By definition, NPS scores are based on the NPS Survey question (How likely are you to recommend ...). I think what you're getting at sounds more like an overall health score.

    4 replies

    lila_meyer
    lila_meyer
    Gainsight Employee ⭐️⭐️⭐️
    September 27, 2018
    Hi Denver,

    Are you using Gainsight Surveys for NPS? If so, the NPS score will be automatically calculated. This article offers some details on how NPS reports look in Gainsight.
    Lila Krutel, Dir. Global Education Services
    denver_kirkpatrick
    denver_kirkpatrickAuthor
    Contributor ⭐️⭐️
    September 27, 2018
    Yes, we use the GS NPS.  However, my question was are there other attributes that companies have used to create a more encompassing  NPS view rather than just a survey?

    lila_meyer
    lila_meyerAnswer
    Gainsight Employee ⭐️⭐️⭐️
    September 27, 2018
    By definition, NPS scores are based on the NPS Survey question (How likely are you to recommend ...). I think what you're getting at sounds more like an overall health score.
    Lila Krutel, Dir. Global Education Services
      denver_kirkpatrick
      denver_kirkpatrickAuthor
      Contributor ⭐️⭐️
      October 9, 2018
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