Hello,
We are building our first NPS Program in Gainsight, while previewing the survey with our users, some haven’t noticed the Comment box, and a request resulted to have to Comment in a darker color or more bold to make sure customers will notice it. We are not considering making comments mandatory at this point.
Thank you.
Best answer by heather_hansen
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+10
You could make the comments a separate question instead?
Hey
FYI
Hi
Thank you for your response, that is what we end up doing added comments as separate questions and made the ones that we don’t want to be missed as required
Best.
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