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ayakushevich
Contributor ⭐️⭐️⭐️⭐️⭐️
Oct 28, 2021 3:16 PM UTC
Solved

NPS Survey Comment section

Hello, 

We are building our first NPS Program in Gainsight, while previewing the survey with our users, some haven’t noticed the Comment box, and a request resulted to have to Comment in a darker color or more bold to make sure customers will notice it. We are not considering making comments mandatory at this point. 

Thank you. 

    heather_hansen
    heather_hansenAnswer
    VIP ⭐️⭐️⭐️⭐️⭐️
    Oct 28, 2021 3:28 PM UTC

    You could make the comments a separate question instead?

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    3 replies

    heather_hansen
    heather_hansenAnswer
    VIP ⭐️⭐️⭐️⭐️⭐️
    Oct 28, 2021 3:28 PM UTC

    You could make the comments a separate question instead?

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      richa_bala
      richa_bala
      Helper ⭐️⭐️
      Mar 16, 2022 10:47 AM UTC

      Hey @ayakushevich let us know if @heather_hansen’s suggestion solved the concern for you. I am taking note of your feedback however.

      FYI @Chinmay Chawade 

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      ayakushevichAuthor
      Contributor ⭐️⭐️⭐️⭐️⭐️
      Mar 16, 2022 1:31 PM UTC

      Hi @heather_hansen 

      Thank you for your response, that is what we end up doing added comments as separate questions and made the ones that we don’t want to be missed as required 

      Best. 

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