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Contributor ⭐️⭐️⭐️⭐️⭐️
October 28, 2021
Solved

NPS Survey Comment section

  • October 28, 2021
  • 3 replies
  • 107 views

Hello, 

We are building our first NPS Program in Gainsight, while previewing the survey with our users, some haven’t noticed the Comment box, and a request resulted to have to Comment in a darker color or more bold to make sure customers will notice it. We are not considering making comments mandatory at this point. 

Thank you. 

Best answer by heather_hansen

You could make the comments a separate question instead?

3 replies

heather_hansen
VIP ⭐️⭐️⭐️⭐️⭐️
October 28, 2021

You could make the comments a separate question instead?

richa_bala
Helper ⭐️⭐️
March 16, 2022

Hey @ayakushevich let us know if @heather_hansen’s suggestion solved the concern for you. I am taking note of your feedback however.

FYI @Chinmay Chawade 

Contributor ⭐️⭐️⭐️⭐️⭐️
March 16, 2022

Hi @heather_hansen 

Thank you for your response, that is what we end up doing added comments as separate questions and made the ones that we don’t want to be missed as required 

Best.