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Opt-out language not showing in email when template is sent from a CTA though the new feature "send

  • September 26, 2019
  • 4 replies
  • 61 views

lyne_therien
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Greetings,

I updated a few email templates by mapping the tokens inside the template itself (great new feature!). The Opt-out settings are set. I have a category and a page identified. When I send this email through "send email" inside a CTA (another great new feature), the resulting email does not have the opt-out language.

Aren't the opt-out setting supposed to apply in those conditions?

Thanks!

Lyne

Best answer by chethana

Hello @lyne_therien ,

As the emails sent from cockpit are more 1:1 communication and not marketing emails, we do not show opt-out option. Hope this answers your question.

4 replies

  • Helper ⭐️⭐️⭐️
  • Answer
  • December 5, 2019

Hello @lyne_therien ,

As the emails sent from cockpit are more 1:1 communication and not marketing emails, we do not show opt-out option. Hope this answers your question.


lyne_therien
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  • Author
  • Helper ⭐️
  • December 5, 2019

Ah yes, that makes sense… I’ll do some more testing to close the loop.

Thanks!
Lyne

 


sai_ram
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  • Expert ⭐️⭐️
  • January 2, 2020

@lyne_therien Hope it worked for you! can I close the post?

Please let us know if you still face any issues. Thanks!

 


lyne_therien
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  • Helper ⭐️
  • January 2, 2020

no issues, thanks.