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lyne_therien
Helper ⭐️
Sep 26, 2019 11:43 PM UTC
Solved

Opt-out language not showing in email when template is sent from a CTA though the new feature "send

Greetings,

I updated a few email templates by mapping the tokens inside the template itself (great new feature!). The Opt-out settings are set. I have a category and a page identified. When I send this email through "send email" inside a CTA (another great new feature), the resulting email does not have the opt-out language.

Aren't the opt-out setting supposed to apply in those conditions?

Thanks!

Lyne

chethanaAnswer
Expert ⭐️
Dec 5, 2019 8:34 AM UTC

Hello @lyne_therien ,

As the emails sent from cockpit are more 1:1 communication and not marketing emails, we do not show opt-out option. Hope this answers your question.

4 replies

chethanaAnswer
Expert ⭐️
Dec 5, 2019 8:34 AM UTC

Hello @lyne_therien ,

As the emails sent from cockpit are more 1:1 communication and not marketing emails, we do not show opt-out option. Hope this answers your question.

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lyne_therien
Helper ⭐️
Dec 5, 2019 5:28 PM UTC

Ah yes, that makes sense… I’ll do some more testing to close the loop.

Thanks!
Lyne

 

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sai_ram
Expert ⭐️⭐️
Jan 2, 2020 10:00 AM UTC

@lyne_therien Hope it worked for you! can I close the post?

Please let us know if you still face any issues. Thanks!

 

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lyne_therien
Helper ⭐️
Jan 2, 2020 5:55 PM UTC

no issues, thanks.

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