Skip to main content

Hi,

I have a program in the Journey Orchestrator that is supposed to be creating specific CTAs to different participants, based on region and NPS response, so one CTA for  promoters in the Americas team, one for promoters in the Europe team, and similarly for passive and promoters. 

What is happening is that all participants are being sent all CTAs, regardless of their region or response. I am using conditional waits to separate participants. The conditions in the conditional wait are precisely the response and the region, but I’m seeing all participants go through every step of the journey regardless.  Any help would be appreciated!

@LilianaC sorry for the inconvenience. Without seeing the entire configuration I cannot help you on this. I am redirecting this to our support team, they will get in touch with you on this.

Hello @LilianaC 

Support team will work with you on this.

Hello @LilianaC 

i see that this ticket is closed now, can you please confirm if your query is solved now?

Reply


Terms & ConditionsCookie settings