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Program Snapshot and Activity Feed View Do Not Accurately Reflect State of CTA Step

  • February 16, 2021
  • 2 replies
  • 19 views

kelly
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  • Helper ⭐️⭐️⭐️

I just realized that many of my programs show successful CTA creation in both the snapshot view and the activity feed when they have actually been failing. The only way to know that a CTA failed to be created is by seeing a contact with a dropped status in the participant list and viewing the reason, or by clicking into the created step in the activity feed. 

Makes it kind of hard to know whether or not your program is executing successfully and as expected.

 

2 replies

sai_ram
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  • Expert ⭐️⭐️
  • February 16, 2021

@kelly Thanks for sharing it here.


  • Helper ⭐️⭐️⭐️
  • March 25, 2021

Hello @kelly 
Let me check this and get back to you.