I recently had one of our executives ask me if Gainsight had the ability to house an internal Knowledge Base, similar to how we search for documentation in Gainsight Go [with keywords]. While I don't think it's possible, I got curious to know how other users are handling storing internal Help Documents for people to use. We have several options - but it means going into another software platform...and working with another admin. So again, just curious to see how others handle internal 'help' documentation.
Thank you all! I look forward to your feedback!
Question
Question. How do you handle Internal Document Storage? [Focused on Help Documents]
+5
+5Hi Sagan!
Gainsight can't store your internal kb. Our sales and marketing teams use Showpad for storing collateral. Our support team also has an internal category of docs that actually lives on GS Go, but is only visible to permissioned users.
Are these the kinds of things you're referring to?
Gainsight can't store your internal kb. Our sales and marketing teams use Showpad for storing collateral. Our support team also has an internal category of docs that actually lives on GS Go, but is only visible to permissioned users.
Are these the kinds of things you're referring to?
+3We use Sharepoint for internal documentation.
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