Reason Codes auto-default to Global reason when manually creating CTA

  • 5 February 2019
  • 0 replies

Userlevel 7
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I have been cleaning up our CTA Reason Codes. I have moved everything FROM Global to the appropriate CTA Type categories, leaving only "Other" as the sole Global reason code.

For some CTA Types, I have designated a specific default reason code. For others, I'm leaving it blank - intentionally because I want to force the CSM to select the appropriate type.

Suddenly, though, CTA Types that do NOT have a "Default" Reason Code are defaulting to "Other" (the Global code) when manually creating a CTA.

This didn't seem to happen before. Am I missing something?

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