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sudhakar_ravuri
sudhakar_ravuri
Contributor ⭐️⭐️
November 8, 2019
Solved

Recipient full name is picked in the email assist page for CSM who is the sender

  • November 8, 2019
  • 1 reply
  • 94 views

In the email assist task page, as per our product design, is taking the recipient full name in the token 'User->Full Name' which will not be available in the user object and thereby throwing this error.

 

This User→ full name mapping is of the CSM who is sending the email. But as mentioned above, 

recipient full name is picked. 

 

    Best answer by chethana

    @sudhakar_ravuri  User→ fullName will be the recipient full name to whom the email is being sent. when you add recipients we expect you to add users as recipients.

    1 reply

    C
    chethanaAnswer
    Expert ⭐️
    December 9, 2019

    @sudhakar_ravuri  User→ fullName will be the recipient full name to whom the email is being sent. when you add recipients we expect you to add users as recipients.

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