Hi all, relatively new user in Gainsight and looking for some advice.  We are looking to implement an implementation health survey that will be sent every two weeks during one of our implementations.  They survey will be sent to our implementation partners and our customer champion.  In the spirit of simplicity, we want to capture everything as easily as possible and just collect the status of 6 common risk areas and have them evaluated Green/Yellow/Red.  If there is a category evaluated as red/yellow, we’d like to trigger a new survey email asking specifically for the details related to those categories with a delay built in. 

I have created the surveys but need a little help with two things:

1.)  How do I set up a bi-weekly occurrence in JO to send these surveys?
2.)  Within a program, is it possible to send a second survey email?  

With number 2, I’m seeing the option to send another email but not with a survey link embedded.  

The idea with the followup email is we think in most cases, if everything is green we make it as simple as possible but in the case where it’s red/yellow, the followup email shows that we are looking at what they are sending and reacting to it. 

I do see that I can create a CTA, so perhaps there is a roundabout way with CTA options to trigger the second survey?  

I know this is a lot for one question, so perhaps it would be best for me to break it down into pieces…

Thank you in advance!

Dave