We are trying to send a three touch email campaign to our customers (on behalf of the AE) if a CTA is triggered on their account, ex. contract expiring in x days.
We have done this before leveraging other tools (Outreach, Yesware, Eloqua, etc), but unfortunately Gainsight does not have reply detection. Therefore, we can not opt out a customer of receiving subsequent emails if they reply to a previous email.
This will limit us to 1 touch email campaigns which will not be as successful.
I hope someone has found a workaorund for this?
Sign up
If you ever had a profile with us, there's no need to create another one.
Don't worry if your email address has since changed, or you can't remember your login, just let us know at community@gainsight.com and we'll help you get started from where you left.
Else, please continue with the registration below.
Welcome to the Gainsight Community
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.