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printsteward
Contributor ⭐️⭐️
Apr 13, 2020 1:41 PM UTC
Solved

Report Images Not Rendering

Is anyone else having an issue with report images rendering? This morning, all the graph colors are rendering as white. I tested in Chrome, Edge, another laptop in Chrome & Edge, all with the same results. I logged a ticket - but am I the only one?

rakesh
rakeshAnswer
Lets put your data to work!
Apr 15, 2020 11:51 AM UTC

I am able to see the reports/charts fine. Can you share a screenshot of a dashboard/report? Also did you happen to change the custom colors in reporting? What about the picklist colors in GDM?

@sai_ram  can you please coordinate between the support ticket and community post?

4 replies

printsteward
Contributor ⭐️⭐️
Apr 13, 2020 1:49 PM UTC

@spencer_engel  - FYI

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rakesh
Gainsight Employee ⭐️
rakeshAnswer
Lets put your data to work!
Apr 15, 2020 11:51 AM UTC

I am able to see the reports/charts fine. Can you share a screenshot of a dashboard/report? Also did you happen to change the custom colors in reporting? What about the picklist colors in GDM?

@sai_ram  can you please coordinate between the support ticket and community post?

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printsteward
Contributor ⭐️⭐️
Apr 15, 2020 4:21 PM UTC

So I hadn’t changed any settings. Coincidentally, I was notified that this ticket was resolved this morning.

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sai_ram
Expert ⭐️⭐️
May 28, 2020 9:54 AM UTC

@printsteward may be our support team would have identified the issue and solved, is the issue solved and working as expected?

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