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Alexis.rodrigues
Contributor ⭐️
Jan 14, 2022 4:40 PM UTC

Requesting a Setting to turn off email notifications sent to CSMs after they Log Activities to Timeline in GS

Hi,

Our CSMs have been receiving email notifications for every timeline activity that they log. This creates a lot of noise for them in their inbox & they want the option to stop the notifications. I’d like to request a setting in GS to turn off the email notifications for timeline activities that they log. Is anyone else experiencing this? 

1 reply

Nalin
Contributor ⭐️⭐️⭐️
Jan 21, 2022 4:51 PM UTC

@Alexis.rodrigues - Users can set-up there own notification settings, this can be updated under “Notifications”-->Event Subscriptions. They can subscribe only to what is relevant to them and where they need email notifications

 

Probably this link will help https://support.gainsight.com/Gainsight_NXT/Notifications/User_Guides/Setup_User_Notifications

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