Wondering if anyone has faced this issue, every time sandbox is refreshed the search bar stops returning values for company records.
I ran a report on Company and see that the records are there, just now searchable.
Anyone seen this before?
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found the solution and surprisingly not documented at https://support.gainsight.com/Gainsight_NXT/Administration_and_Permissions/General_Administration/Gainsight_Sandbox_Management 😓
I was coming in here to share exactly what you found already
A few other notes that you may want to consider post-refresh:
- You need to request for support to turn on email service in order to be able to send any emails from sandbox, including report/dashboard link share emails
- For those link share emails, you need an SSL config setup between support and your IT team as well, otherwise the links will appear as unsafe and possibly unclickable
- If you are looking to test end to end JO emails, you should also get the CNAME setup to whitelist the Sendgrid email domain
- If you are using External Actions in any rules, they all need to be reset up, including the Connectors set up and access key info
- S3 bucket needs to be reset up, including any config of rules or Data Designs using this
Hope this is helpful!
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