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thilak_bhat
thilak_bhat
Contributor ⭐️
Apr 19, 2018 10:08 AM UTC
Solved

Sending out survey to a customer without gainsight license

I want to send out survey using gainsight survey tool. but the customer need to have gainsight license to fill out the survey right? I want a workaround to make the customer fill out the survey without any license needed. is this possible?
    sai_kumar
    sai_kumarAnswer
    Helper ⭐️⭐️
    Sep 25, 2018 1:06 PM UTC
    Hi everyone, the above post is added to our FAQ document. Please feel free to reach out to us at docs@gainsight.com for any feedback/suggestions. 

    Happy posting! Thank you!
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    3 replies

    seth
    seth
    Expert ⭐️
    Apr 19, 2018 3:46 PM UTC
    Hi Thalik,
    Could you clarify what you mean by "license"? Gainsight is designed be able to send surveys to any of your customer contacts without granting/paying for a Gainsight license for them.
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    AI Transformation @ Gainsight
    dan_ahrens
    dan_ahrens
    Expert ⭐️⭐️⭐️
    Apr 19, 2018 5:51 PM UTC
    Hi Thilak,

    Gainsight surveys can be sent to anyone and the participants in the survey do not need a license to respond to the survey. 
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    VP of Customer Success at Forcepoint
    sai_kumar
    sai_kumarAnswer
    Helper ⭐️⭐️
    Sep 25, 2018 1:06 PM UTC
    Hi everyone, the above post is added to our FAQ document. Please feel free to reach out to us at docs@gainsight.com for any feedback/suggestions. 

    Happy posting! Thank you!
    Translate
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