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giloso
Contributor ⭐️
Feb 28, 2019 10:57 AM UTC
Solved

Set Score based on custom object data

Hello,

I have ingest a telemetry data into a custom object, when attempting to run rule to set score card , there is not action for such object.

is there a way to overcome the situation so I will be able to set score based on the custom object?



Thanks,

Gil

sai_raghavarapuAnswer
Gainsight Employee ⭐️
Feb 28, 2019 12:05 PM UTC
Hello Gil,

Please make sure you are selecting account/relationship identifier in rule setup.

Set score action is visible only if account/relationship identifier is found in show fields.

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3 replies

Gainsight Employee ⭐️
sai_raghavarapuAnswer
Gainsight Employee ⭐️
Feb 28, 2019 12:05 PM UTC
Hello Gil,

Please make sure you are selecting account/relationship identifier in rule setup.

Set score action is visible only if account/relationship identifier is found in show fields.

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    sai_ram
    sai_ram
    Expert ⭐️⭐️
    Feb 28, 2019 1:18 PM UTC
    @giloso Please follow the this article for more information, and its true what @sai_raghavarapu said. @sai_raghavarapu Thanks for the quick and accurate response.

    @giloso Please let us know if you need help in configuration, always ready to help!

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      gilosoAuthor
      Contributor ⭐️
      Mar 3, 2019 1:26 PM UTC
      Thank you, its working now 🙂

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