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giloso
Contributor ⭐️
February 28, 2019
Solved

Set Score based on custom object data

  • February 28, 2019
  • 3 replies
  • 67 views
Hello,

I have ingest a telemetry data into a custom object, when attempting to run rule to set score card , there is not action for such object.

is there a way to overcome the situation so I will be able to set score based on the custom object?



Thanks,

Gil

Best answer by sai_raghavarapu
Hello Gil,

Please make sure you are selecting account/relationship identifier in rule setup.

Set score action is visible only if account/relationship identifier is found in show fields.

3 replies

S
Gainsight Employee ⭐️
sai_raghavarapuAnswer
Gainsight Employee ⭐️
February 28, 2019
Hello Gil,

Please make sure you are selecting account/relationship identifier in rule setup.

Set score action is visible only if account/relationship identifier is found in show fields.

    sai_ram
    sai_ram
    Expert ⭐️⭐️
    February 28, 2019
    @giloso Please follow the this article for more information, and its true what @sai_raghavarapu said. @sai_raghavarapu Thanks for the quick and accurate response.

    @giloso Please let us know if you need help in configuration, always ready to help!

      G
      gilosoAuthor
      Contributor ⭐️
      March 3, 2019
      Thank you, its working now 🙂

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