https://www.gainsight.com/blog/creating-a-balanced-scorecard-in-gainsight/
I saw your blog but I couldn’t find the Smart Score or Predictive Scores in Gainsight, we have implemented Scorecard 2.0
Will someone be able to help us locate the exact setting we need to make to invoke Smart or Predictive Scores?
Smart scores and predictive scores were actually paid services packages. Our in-house data science team used to look at historical data to deliver sophisticated data-driven models. It is not a product feature. These packages are no longer being offered.
I agree that the documentation can be made clearer. We will make the appropriate changes. Thanks for bringing it to our attention!
https://valuize.co/blog/customer-health-score/
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