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abeck0625
abeck0625
Contributor ⭐️⭐️⭐️⭐️
Mar 4, 2021 1:33 PM UTC
Solved

Sorting NPS Results in NPS Analytics Feed

Hi Community!

 

In NPS Analytics under the Feed tab, results are organized by the type of comment (positive, negative, etc). I have a requirement from my SVP Customer Success to order the results in chronological order within a certain category.

Example:

Positive

Results from today

Results from yesterday

…

 

Negative

 

Results from today

Results from yesterday

…

 

Is there an option to do so? Thank you!

    richa_bala
    richa_balaAnswer
    Helper ⭐️⭐️
    May 25, 2021 7:52 AM UTC

    Hi @abeck0625, this can be done by clicking into the the type of response in the interactive dial on the Feed page. Eg - clicking on the ‘positive’ section of the dial will populate all positive responses sorted by chronological order. Let us know if this helps! 

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    5 replies

    sai_ram
    sai_ram
    Expert ⭐️⭐️
    Mar 4, 2021 5:41 PM UTC

    @abeck0625 thanks for sharing your request here, does that mean you need a sort option?

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    abeck0625
    abeck0625Author
    Contributor ⭐️⭐️⭐️⭐️
    Mar 5, 2021 8:18 AM UTC

    @sai_ram Thank you for the quick reply. Yes, we basically need a second sorting option. The results should be categorized by the type of comment (positive, negative, etc, same way it is done now) and then displayed in chronological order within the category. Thanks!

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      abeck0625
      abeck0625Author
      Contributor ⭐️⭐️⭐️⭐️
      Mar 29, 2021 12:30 PM UTC

      @sai_ram Do you have any feedback here if this is possible or if there are any plans to make this feature available in the future? Thanks!

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        sai_ram
        sai_ram
        Expert ⭐️⭐️
        May 19, 2021 10:14 AM UTC

        @sai_ram Do you have any feedback here if this is possible or if there are any plans to make this feature available in the future? Thanks!

        @abeck0625 sorry, I was sick and couldn't look into community. I will work on this and get back to you. Thanks.

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          richa_bala
          richa_balaAnswer
          Helper ⭐️⭐️
          May 25, 2021 7:52 AM UTC

          Hi @abeck0625, this can be done by clicking into the the type of response in the interactive dial on the Feed page. Eg - clicking on the ‘positive’ section of the dial will populate all positive responses sorted by chronological order. Let us know if this helps! 

          Translate
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