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Sorting NPS Results in NPS Analytics Feed

  • March 4, 2021
  • 5 replies
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abeck0625
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  • abeck0625
  • Contributor ⭐️⭐️⭐️⭐️

Hi Community!

 

In NPS Analytics under the Feed tab, results are organized by the type of comment (positive, negative, etc). I have a requirement from my SVP Customer Success to order the results in chronological order within a certain category.

Example:

Positive

Results from today

Results from yesterday

…

 

Negative

 

Results from today

Results from yesterday

…

 

Is there an option to do so? Thank you!

Best answer by richa_bala

Hi @abeck0625, this can be done by clicking into the the type of response in the interactive dial on the Feed page. Eg - clicking on the ‘positive’ section of the dial will populate all positive responses sorted by chronological order. Let us know if this helps! 

sai_ram
A

5 replies

sai_ram
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  • sai_ram
  • Expert ⭐️⭐️
  • March 4, 2021

@abeck0625 thanks for sharing your request here, does that mean you need a sort option?

abeck0625
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  • abeck0625
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  • Contributor ⭐️⭐️⭐️⭐️
  • March 5, 2021

@sai_ram Thank you for the quick reply. Yes, we basically need a second sorting option. The results should be categorized by the type of comment (positive, negative, etc, same way it is done now) and then displayed in chronological order within the category. Thanks!

sai_ram
A
abeck0625
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  • abeck0625
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  • Contributor ⭐️⭐️⭐️⭐️
  • March 29, 2021

@sai_ram Do you have any feedback here if this is possible or if there are any plans to make this feature available in the future? Thanks!

sai_ram
sai_ram
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  • sai_ram
  • Expert ⭐️⭐️
  • May 19, 2021

@sai_ram Do you have any feedback here if this is possible or if there are any plans to make this feature available in the future? Thanks!

@abeck0625 sorry, I was sick and couldn't look into community. I will work on this and get back to you. Thanks.

abeck0625
richa_bala
  • richa_bala
  • Helper ⭐️⭐️
  • Answer
  • May 25, 2021

Hi @abeck0625, this can be done by clicking into the the type of response in the interactive dial on the Feed page. Eg - clicking on the ‘positive’ section of the dial will populate all positive responses sorted by chronological order. Let us know if this helps! 

sai_ram
abeck0625
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