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john_apple
john_apple
Expert ⭐️
May 16, 2019
Solved

Specific Queries in Slack are not possible as listed in documentation

  • May 16, 2019
  • 2 replies
  • 69 views
Following the End User guid for using Sally for Slack - https://support.gainsight.com/Sally_AI_Bot/User_Guides/Using_Gainsight_Sally_in_Slack_(For_End-user) - it states that the following are possible queries to Sally:

CTAs Due Today

CTAs Overdue

Tasks Due Today and Tasks Overdue

All of these specific queries will return the same results as "My CTAs" with additional filtering for Due Today, Overdue, etc.

Could documentation be updated to reflect the expected behavior?

    Best answer by shantan_reddy
    Hi John,

    We noticed this issue recently, and are currently working on allowing users to query for each of the following directly:

    CTAs Due Today

    CTAs Overdue

    Tasks Due Today and Tasks Overdue

    It will be available in the next release.

    Regards,

    Shantan

    2 replies

    dan_ahrens
    dan_ahrens
    Expert ⭐️⭐️⭐️
    May 16, 2019
    Hi John,

    The documentation should be accurate, but I'm also seeing some inconsistencies when I test sally. Tagging @shantan_reddy to get his input on this.

    VP of Customer Success at Forcepoint
    shantan_reddy
    Gainsight Employee ⭐️
    shantan_reddyAnswer
    Gainsight Employee ⭐️
    May 17, 2019
    Hi John,

    We noticed this issue recently, and are currently working on allowing users to query for each of the following directly:

    CTAs Due Today

    CTAs Overdue

    Tasks Due Today and Tasks Overdue

    It will be available in the next release.

    Regards,

    Shantan

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