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lila_meyer
lila_meyer
Gainsight Employee ⭐️⭐️⭐️
July 6, 2015
Question

Sponsor Tracking: pasting in linkedin urls

  • July 6, 2015
  • 4 replies
  • 91 views
I'm updating a support article on Sponsor Tracking and Elaine reports that, "[i]I think we need to acknowledge that some LinkedIn URLs cannot be found even after they are pasted...I believe that's because the contact does not have a "public Linkedin profile" but we should confirm with product that's the proper way to represent that in our documentation.  I get the question all the time about the links not working even after you paste them directly from LinkedIn."

Can someone from product confirm this is the reason some linkedin url's can't be pasted in?

    4 replies

    sai_ram
    sai_ram
    Expert ⭐️⭐️
    July 7, 2015
    Below are the two conditions while  tracking a contact:
    1) If the contact is not existing in the third party tool,we cannot track a person/contact.
    2)If the linkedin profile is Private/premium member then we cannot track a contact.
    Thanks!!!!
      ankit_jain
      ankit_jain
      Helper ⭐️⭐️⭐️
      July 7, 2015
      To add to Sai, there is an option to stage a contact. This helps to know when Gainsight is able to find those profiles (possibly in a few days). In this case, the contact appears with button "View Matches".
        lane_h
        lane_h
        Helper ⭐️
        November 28, 2017
        Is this still accurate? I had a customer ask about this the other day.
        Director of CX and Scale Programs
        rajesh_gande
        rajesh_gande
        Helper ⭐️
        November 29, 2017
        Hi Lane,

        It is true that we cannot track certain profiles because they are private. At the same time, it is possible we may not be able to track a profile immediately even if it is not private. These profiles can be added to tracking queue and when there are matches the state of tracking changes to 'view matches' for the user to see the matches and start tracking the right profile.
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