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sierra_evans
sierra_evans
Contributor ⭐️⭐️⭐️⭐️⭐️
September 20, 2019
Solved

Success Plan in Share 360

  • September 20, 2019
  • 3 replies
  • 141 views
Is anyone else struggling with why showing Success Plans in the Share 360 is mutually exclusive to share with either contacts OR users? Why not both? If the idea is for a user to share the 360 with a contact, why have the binary permissions? If I select show preview for contacts, as a user I am presented a message that no success plans exist.



    Best answer by aditya_marla

    Hi @sierra_evans 

    Thanks for sharing your feedback. Are you using the sharing ability on the C360 or directly sharing success plans

    You can share a success plan with both users & contacts...but you can do it only one at a time (i.e you need to share a SP with contacts first & then share the same SP with users). Does that help?

    Also for a Success Plan to be visible to contacts it need to marked for external visibility (similar to the screenshot below)

     

    Also to make things simple, we have improved the process of sharing success plans in our NXT edition where you can share with users & contacts in a single go

    (Documentation Link: https://support.gainsight.com/Gainsight_NXT/Success_Plans/User_Guides/Share_Success_Plan)

     

    Let me know if you need any more details

     

    3 replies

    aditya_marla
    aditya_marlaAnswer
    Helper ⭐️⭐️⭐️
    January 2, 2020

    Hi @sierra_evans 

    Thanks for sharing your feedback. Are you using the sharing ability on the C360 or directly sharing success plans

    You can share a success plan with both users & contacts...but you can do it only one at a time (i.e you need to share a SP with contacts first & then share the same SP with users). Does that help?

    Also for a Success Plan to be visible to contacts it need to marked for external visibility (similar to the screenshot below)

     

    Also to make things simple, we have improved the process of sharing success plans in our NXT edition where you can share with users & contacts in a single go

    (Documentation Link: https://support.gainsight.com/Gainsight_NXT/Success_Plans/User_Guides/Share_Success_Plan)

     

    Let me know if you need any more details

     

    sierra_evans
    sierra_evansAuthor
    Contributor ⭐️⭐️⭐️⭐️⭐️
    January 2, 2020

    Hi @aditya_marla - we are using a variety of sharing methods for success plans, but this use case is for the Share C360 functionality. We are aware of the enhancement in NXT, but unfortunately we do not have the upgrade on our near-term roadmap.

     

    aditya_marla
    aditya_marla
    Helper ⭐️⭐️⭐️
    January 6, 2020

    Got it. Thanks for sharing the feedback @sierra_evans . For now, the only way would be to share it twice: share it once for all the users involved & once for all the contacts involved. 

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