Please be aware of the following dates where you may see a delayed response from the Support team, while our team takes some time off.

• Monday, February 15:
  • Closed
• Friday, February 19:
  • Live chat disabled
  • Phone support disabled
  • Delayed response time on non-urgent issues
  • No change in email & portal ticket submission
  • Staffed 24 hours, but agents only working high severity cases
• Wednesday-Thursday, Feb 24-25
  • Modified chat hours (12pm CST-6pm CST)
  • Delayed response time on non-urgent issues
• Friday, February 26
  • Modified chat hours (10am-5pm CST)

We will return to normal business hours and all channels operating on Monday, March 1.  As a reminder, you can submit support cases through the portal, following the guide here. 

Thank you for your patience during the month, so our agents can take some much needed time off.