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We just sent out NPS surveys to our customers today and as per the analytics, quite a few ones have already responded. But when I try to see those results outside of JO program (either via NPS tab or C360 NPS), I dont see any NPS results for those customers.



How can we make those results (survey still in progress until Feb 15th) visible in C360 ? We used Survey2.0 functionality to build it.



Thanks!


Hey Sainyam,



I believe we should be able to display the NPS responses for the Survey 2.0 functionality. You can do this by enabling NATIVE_SURVEY_PRIMARY. Try the following steps-



- Setup



- Custom Settings



- Feature Configuration



- NATIVE_SURVEY_PRIMARY



- edit and enable NATIVE_SURVEY_PRIMARY



However, its worth noting that we can have only either Survey 1.0 or Survey 2.0 responses at a time based on the configuration.


Hi Sainyam,



I know it's a few months since you posted this, but I wondered if you were able to get the data you were looking for.



I ask because my understanding is NPS responses for surveys built using Survey 2.0 are visible in the NPS 2.0 tab (which needs to be enabled within SFDC settings).


Hi @puna



After following steps provided by @prithvi_vihari , I was able to see NPS 2.0 information.


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