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sainyam_sandhu
Contributor ⭐️⭐️⭐️
January 25, 2019
Solved

surveys

  • January 25, 2019
  • 3 replies
  • 160 views
We just sent out NPS surveys to our customers today and as per the analytics, quite a few ones have already responded. But when I try to see those results outside of JO program (either via NPS tab or C360 NPS), I dont see any NPS results for those customers.

How can we make those results (survey still in progress until Feb 15th) visible in C360 ? We used Survey2.0 functionality to build it.

Thanks!

Best answer by prithvi_vihari
Hey Sainyam,

I believe we should be able to display the NPS responses for the Survey 2.0 functionality. You can do this by enabling NATIVE_SURVEY_PRIMARY. Try the following steps-

- Setup

- Custom Settings

- Feature Configuration

- NATIVE_SURVEY_PRIMARY

- edit and enable NATIVE_SURVEY_PRIMARY

However, its worth noting that we can have only either Survey 1.0 or Survey 2.0 responses at a time based on the configuration.

3 replies

prithvi_vihari
prithvi_vihariAnswer
Helper ⭐️
January 25, 2019
Hey Sainyam,

I believe we should be able to display the NPS responses for the Survey 2.0 functionality. You can do this by enabling NATIVE_SURVEY_PRIMARY. Try the following steps-

- Setup

- Custom Settings

- Feature Configuration

- NATIVE_SURVEY_PRIMARY

- edit and enable NATIVE_SURVEY_PRIMARY

However, its worth noting that we can have only either Survey 1.0 or Survey 2.0 responses at a time based on the configuration.

puna
puna
Helper ⭐️
April 3, 2019
Hi Sainyam,

I know it's a few months since you posted this, but I wondered if you were able to get the data you were looking for.

I ask because my understanding is NPS responses for surveys built using Survey 2.0 are visible in the NPS 2.0 tab (which needs to be enabled within SFDC settings).

S
sainyam_sandhuAuthor
Contributor ⭐️⭐️⭐️
April 3, 2019
Hi @puna

After following steps provided by @prithvi_vihari , I was able to see NPS 2.0 information.

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