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The changes to Email Templates are significantly harder to work with

  • May 11, 2020
  • 1 reply
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kelly
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We’ve just upgraded our production environment so this feedback is a bit behind but the changes to Email Templates have made it 10x harder to produce emails now. Any changes to the code are overwritten once saved. I cannot format anything in the code the way that I want to, and every line of text is now a p tag.

I’m curious if any other users are struggling with these changes well. 

Best answer by nitisha_rathi

@kelly The below three documentations should help you -

https://support.gainsight.com/SFDC_Edition/Journey_Orchestrator_and_Email_Templates/Email_Options_and_Guidelines/Email_Template_Layouts

https://support.gainsight.com/SFDC_Edition/Journey_Orchestrator_and_Email_Templates/Email_Options_and_Guidelines/Email_Template_Best_Practices

https://support.gainsight.com/SFDC_Edition/Journey_Orchestrator_and_Email_Templates/Examples_and_Tutorials/Tutorial%3A_Use_of_External_HTML_Content_in_Email_Template

 

Please let us know if you still have difficulties and we will help you with them.