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amanda_neil
amanda_neil
Contributor ⭐️⭐️⭐️⭐️⭐️
Dec 4, 2018 10:08 PM UTC
Solved

Timeline Attachments

Does anyone know the attachment limit for timeline activities?

    dan_ahrens
    dan_ahrensAnswer
    Expert ⭐️⭐️⭐️
    Dec 4, 2018 10:10 PM UTC
    https://support.gainsight.com/Timeline/User_Guides/Use_Timeline_to_log_Activities#Add_Attachments_in_Activity_Editor

    Maximum attachments per activity = five and maximum file size of the total attachments = 30 MB.

    VP of Customer Success at Forcepoint
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    10 replies

    dan_ahrens
    dan_ahrensAnswer
    Expert ⭐️⭐️⭐️
    Dec 4, 2018 10:10 PM UTC
    https://support.gainsight.com/Timeline/User_Guides/Use_Timeline_to_log_Activities#Add_Attachments_in_Activity_Editor

    Maximum attachments per activity = five and maximum file size of the total attachments = 30 MB.

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    VP of Customer Success at Forcepoint
      amanda_neil
      amanda_neilAuthor
      Contributor ⭐️⭐️⭐️⭐️⭐️
      Dec 4, 2018 10:34 PM UTC
      Thanks Dan! Is there any future request to increase this limit?

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      dan_ahrens
      dan_ahrens
      Expert ⭐️⭐️⭐️
      Dec 4, 2018 10:47 PM UTC
      Not currently. Do you have situations where 30MB is not sufficient?

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      VP of Customer Success at Forcepoint
      amanda_neil
      amanda_neilAuthor
      Contributor ⭐️⭐️⭐️⭐️⭐️
      Dec 5, 2018 12:45 AM UTC
      Only one request thus far, I will keep you posted.

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      colin_burns_c26524
      colin_burns_c26524
      Contributor ⭐️⭐️⭐️⭐️
      Apr 10, 2019 5:05 PM UTC
      We just have our folks host on Google Drive and link to it if that is an issue, in case that helps.

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      sayan
      Contributor ⭐️⭐️
      Nov 20, 2019 9:16 AM UTC

      @dan_ahrens  : Is there any MDA object where we can see the details about the Timeline Attachment.

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      dan_ahrens
      dan_ahrens
      Expert ⭐️⭐️⭐️
      Nov 20, 2019 7:03 PM UTC

      Hi @sayan  you can view attachments and search titles of attachments in the Global Timeline tab. 

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      VP of Customer Success at Forcepoint
      imran1184
      imran1184
      Contributor ⭐️⭐️⭐️
      Mar 20, 2020 5:24 AM UTC

      @dan_ahrens  
      Referred : https://support.gainsight.com/Timeline/User_Guides/Use_Timeline_to_log_Activities#Add_Attachments_in_Activity_Editor


      As per the mentioned calculation the maximum number of size per attachment should be 25MB. 
      Also, In case of email to timeline I could see below limitations.
       

       
      I am working with customer in which they wanted to know if the number of attachment can be increased to more than 5 keeping maximum number of size at the same level?

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      nitisha_rathi
      nitisha_rathi
      Expert ⭐️⭐️
      Mar 27, 2020 9:46 AM UTC

      @dan_ahrens  
      Referred : https://support.gainsight.com/Timeline/User_Guides/Use_Timeline_to_log_Activities#Add_Attachments_in_Activity_Editor


      As per the mentioned calculation the maximum number of size per attachment should be 25MB. 
      Also, In case of email to timeline I could see below limitations.
       

       
      I am working with customer in which they wanted to know if the number of attachment can be increased to more than 5 keeping maximum number of size at the same level?

      I will take this request back to the engineering team and check the possibilities.

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        jrosenbloomcs
        Contributor ⭐️⭐️
        Jun 1, 2020 7:51 PM UTC

        I’d like to add my vote to this.   A limit of 5 attachments is frequently exceeded by images in users’ email signatures.  

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