Question
Timeline Internal User Tag (@Mention) - what criteria is being used to query internal users?
I started testing out the internal user tag for Timeline (@mention). I noticed some behavior that caused me to wonder how this is configured as it seems to be somewhat inconsistent.
When I start typing @ with the user I'm trying to tag, I am able to find some users but not all. I checked the Data Management > Users table and can see the user that I was looking for within the data table. At first I noticed they didn't have a Gainsight license enabled, which wasn't listed as a requirement in documentation. So, I decided to check another user that doesn't have a Gainsight license and was able to successfully find the second user to tag from Timeline.
Why was I unable to see one user from @mention even though they are in the Users table but see other users?
I feel like the query is a bit inconsistent.
From looking at our Users in SFDC, I know we have a number of users that are external contacts that have been added for one reason or other another. I would like to not have these particular users visible when using @mention. So, if there is more information on how the user lookup works and if there is more control over configuring which users appear in the lookup (or don't), I think that would provide more confidence in using this awesome new feature.
When I start typing @ with the user I'm trying to tag, I am able to find some users but not all. I checked the Data Management > Users table and can see the user that I was looking for within the data table. At first I noticed they didn't have a Gainsight license enabled, which wasn't listed as a requirement in documentation. So, I decided to check another user that doesn't have a Gainsight license and was able to successfully find the second user to tag from Timeline.
Why was I unable to see one user from @mention even though they are in the Users table but see other users?
I feel like the query is a bit inconsistent.
From looking at our Users in SFDC, I know we have a number of users that are external contacts that have been added for one reason or other another. I would like to not have these particular users visible when using @mention. So, if there is more information on how the user lookup works and if there is more control over configuring which users appear in the lookup (or don't), I think that would provide more confidence in using this awesome new feature.