Is the ability to use trend lines a feature that is being considered in a future update? I am auditing case histories from SalesForce in CS360 and can achieve various ways to graph however allowing a trend line feature would be great to show the dynamics of a historical change.
Thanks for the help!
Question
Trendlines in CS360 Case reports
Roxanne,
We don't store any history for any Standard or Custom Objects in Gainsight. So the Trendlines across any object is not possible. :(
However there is one way to try to do this (I have never tried it though)
1. Create a Custom object to store history of cases
2. Create a Rule that populates this object with count of cases into this object every Month
3. Also have a account lookup on this object and a date field to store the month
Since you have count of cases for every month populated via rules every month/week/day You can achieve this Trendlines.
Thanks :)
We don't store any history for any Standard or Custom Objects in Gainsight. So the Trendlines across any object is not possible. :(
However there is one way to try to do this (I have never tried it though)
1. Create a Custom object to store history of cases
2. Create a Rule that populates this object with count of cases into this object every Month
3. Also have a account lookup on this object and a date field to store the month
Since you have count of cases for every month populated via rules every month/week/day You can achieve this Trendlines.
Thanks :)
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