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roxanne
roxanne
Contributor ⭐️⭐️
July 11, 2017
Question

Trendlines in CS360 Case reports

  • July 11, 2017
  • 1 reply
  • 67 views
Is the ability to use trend lines a feature that is being considered in a future update? I am auditing case histories from SalesForce in CS360 and can achieve various ways to graph however allowing a trend line feature would be great to show the dynamics of a historical change.

Thanks for the help!

    1 reply

    azhar_uddin
    azhar_uddin
    Helper ⭐️⭐️
    July 11, 2017
    Roxanne, 
    We don't store any history for any Standard or Custom Objects in Gainsight. So the Trendlines across any object is not possible. :(

    However there is one way to try to do this (I have never tried it though)
    1. Create a Custom object to store history of cases 
    2. Create a Rule that populates this object with count of cases into this object every Month
    3. Also have a account lookup on this object and a date field to store the month 

    Since you have count of cases for every month populated via rules every month/week/day You can achieve this Trendlines. 

    Thanks :)

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