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jaw
jaw
Contributor ⭐️⭐️⭐️⭐️⭐️
October 19, 2018
Question

True NPS Score on a Dashboard

  • October 19, 2018
  • 2 replies
  • 240 views
Hi there, 

I am looking to create a NPS Widget report using report builder that shows the true NPS calculation based on the CSAT survey the CSM team sent out via Gainsight. 

I am able to see the current nps results within the survey but having trouble figuring out how to display this information in a dashboard. Is there a way of doing this other than showing the average NPS score on a dashboard?

Thanks,
Jasmine

    2 replies

    pele
    pele
    Helper ⭐️⭐️⭐️
    October 19, 2018
    Pretty popular topic. There is a way to get this surfaced in a dashboard, needs a bit of configuring with an additional Salesforce formula field. Jeff's and Seth's comments about midway through the thread here give a pretty good explanation of how this is done.

    Essentially, you'd create a formula field with something like:

    IF(JBCXM__NPSScore__c<=6,-100,IF(JBCXM__NPSScore__c>=9,100,0))

    Then, in Gainsight, you can create a widget that aggregates this field by AVG and that will calculate NPS.
      P
      piyushmadhukar
      Helper ⭐️
      June 17, 2019
      Hi,

      please find the document having the latest chnages to get the true NPS.

      https://community.gainsight.com/conversations/true-nps-is-here-5d03e65be4b0690f77930de4

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