Hi there,
I am looking to create a NPS Widget report using report builder that shows the true NPS calculation based on the CSAT survey the CSM team sent out via Gainsight.
I am able to see the current nps results within the survey but having trouble figuring out how to display this information in a dashboard. Is there a way of doing this other than showing the average NPS score on a dashboard?
Thanks,
Jasmine
Question
True NPS Score on a Dashboard
+4Pretty popular topic. There is a way to get this surfaced in a dashboard, needs a bit of configuring with an additional Salesforce formula field. Jeff's and Seth's comments about midway through the thread here give a pretty good explanation of how this is done.
Essentially, you'd create a formula field with something like:
IF(JBCXM__NPSScore__c<=6,-100,IF(JBCXM__NPSScore__c>=9,100,0))
Then, in Gainsight, you can create a widget that aggregates this field by AVG and that will calculate NPS.
Essentially, you'd create a formula field with something like:
IF(JBCXM__NPSScore__c<=6,-100,IF(JBCXM__NPSScore__c>=9,100,0))
Then, in Gainsight, you can create a widget that aggregates this field by AVG and that will calculate NPS.
Hi,
please find the document having the latest chnages to get the true NPS.
https://community.gainsight.com/conversations/true-nps-is-here-5d03e65be4b0690f77930de4
please find the document having the latest chnages to get the true NPS.
https://community.gainsight.com/conversations/true-nps-is-here-5d03e65be4b0690f77930de4
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