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Gainsight Employee ⭐️
iteku
Gainsight Employee ⭐️
April 8, 2019
Solved

Unable to add NULL filter in Survey CTA Rule

  • April 8, 2019
  • 2 replies
  • 92 views
Customer Requirement ::

In Survey, customer would like to add a CTA that goes to just primary contact whenever a user gives an NPS response.

To do this customer want to add a filter, when Name is blank then do not create a CTA, but the filter criteria does not allow to do the "NULL" value.

Can we extend the "NULL CHECK BOX" feature in Survey CTA rule.

    Best answer by andrew_cummins
    Unfortunate that we are unable to have the same functionality accross all CTA creation regardless of where it is created ie on the survey in this instance.

    2 replies

    andy_roy
    andy_roy
    Helper ⭐️
    April 8, 2019
    I've run into similar recently, where I can't check for NULL values on some fields. I'm assuming this is more related to the field type (seems like Text fields) than the rule type, but someone more savvy might be able to clarify that for us.

      andrew_cummins
      andrew_cumminsAnswer
      Helper ⭐️
      April 8, 2019
      Unfortunate that we are unable to have the same functionality accross all CTA creation regardless of where it is created ie on the survey in this instance.

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