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Question

Unable to enable Global Activity Timeline for non admin users

  • April 17, 2019
  • 5 replies
  • 61 views
V
As an admin user, I can see the Global Timeline View. I am trying to configure it for non-admin users and am running into difficulty. I cannot see this dialog box that is referenced in the KB.

Instead - This is what I see



Has anybody seen this before?

5 replies

venkatesh
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  • venkatesh
  • Gainsight Employee ⭐️
  • April 17, 2019
Hi Vinod,

The configure for section which you have highlighted in above image will be available if Relationships are enabled.

Generally, you can enabled/disable Timeline from the bottom section Enable Timeline in --> Timeline Primary Tab. From the screenshot you share I see that Global Timeline (i.e., Timeline Primary Tab) is already enabled.

lakshmi_prasanna_rapuru
sandeep_kumar
V
  • vkasturi
  • Author
  • Contributor ⭐️
  • April 17, 2019
Thanks. It is not clear from the documentation that this is the case. Appreciate the clarification.

dan_ahrens
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  • dan_ahrens
  • Expert ⭐️⭐️⭐️
  • April 18, 2019
@neelam_mukherjee - FYI documentation feedback in this thread.

VP of Customer Success at Forcepoint
prashant_mathapathi
Thanks for the feedback! Updated the following doc keeping the feedback in mind.

https://support.gainsight.com/Timeline/Admin_Guides/Configure_Timeline_View_for_C360_and_R360

Your valuable feedback is extremely important to us!

alex_legay
venkatesh
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  • venkatesh
  • Gainsight Employee ⭐️
  • April 19, 2019
Thanks for the update Prashath

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