When attempting to access the "Migration" functionality in our sandbox this morning (post-update) I am now receiving an "Unauthorized" message and am unable to perform any migrations from our production environment. Is this expected?
Question
"Unauthorized" Migration in Sandbox
+3
+3Since this is post-update, are the source and target organizations on the same version?
+3Yes, this appears to be part of the problem 🙂 Thanks for the quick feedback!
Sr. Customer Success Operations Analyst/Gainsight Admin/Data Nerd
+3Keith - If you have an upcoming migration planned, let us know and we can put your orgs (both Sandbox and Production) on the opt-out list so this doesn't happen again. For now, you may have to wait until Production has been updated, or migrate the assets manually. Sorry about that.
+3So what is the rollback procedure for our sandbox? We cannot hold up test work for a month. Please advise.
Sign up
If you ever had a profile with us, there's no need to create another one.
Don't worry if your email address has since changed, or you can't remember your login, just let us know at community@gainsight.com and we'll help you get started from where you left.
Else, please continue with the registration below.
Welcome to the Gainsight Community
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.