Skip to main content
keith_mattes
keith_mattes
Helper ⭐️⭐️
October 31, 2018
Question

"Unauthorized" Migration in Sandbox

  • October 31, 2018
  • 4 replies
  • 83 views
When attempting to access the "Migration" functionality in our sandbox this morning (post-update) I am now receiving an "Unauthorized" message and am unable to perform any migrations from our production environment. Is this expected?

4 replies

jordan_cook
jordan_cook
Contributor ⭐️⭐️⭐️⭐️⭐️
October 31, 2018
Since this is post-update, are the source and target organizations on the same version?

keith_mattes
keith_mattesAuthor
Helper ⭐️⭐️
October 31, 2018
Yes, this appears to be part of the problem 🙂 Thanks for the quick feedback!

Sr. Customer Success Operations Analyst/Gainsight Admin/Data Nerd
    jordan_cook
    jordan_cook
    Contributor ⭐️⭐️⭐️⭐️⭐️
    October 31, 2018
    Keith - If you have an upcoming migration planned, let us know and we can put your orgs (both Sandbox and Production) on the opt-out list so this doesn't happen again. For now, you may have to wait until Production has been updated, or migrate the assets manually. Sorry about that.

    keith_mattes
    keith_mattesAuthor
    Helper ⭐️⭐️
    November 1, 2018
    So what is the rollback procedure for our sandbox? We cannot hold up test work for a month. Please advise.

    Sr. Customer Success Operations Analyst/Gainsight Admin/Data Nerd
    Terms & ConditionsAccessibility statement