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Please update your chrome extension to 1.2.2 if you have an older version. Log out and log into assist and you should be good.

Steps here:

  1. Update extension: https://gainsight.box.com/s/f190hxya05c0aok7cfhns6zv90pq7k1a
  2. Logout out of assist and login again: https://support.gainsight.com/Gainsight_NXT/Email_Assist/Chrome_Plug-in/Gainsight_Assist_Chrome_Plug-in_User_Guide#Gainsight_Assist_Plug-in_Login

Hi @meenal_shukla, just an fyi that my team received the following error when trying to access the video you shared:

 

 

 

I got the same error message @meenal_shukla 

Very sorry! Cloud app disabled on me. Here is the link to the video that can be downloaded:

https://gainsight.box.com/s/f190hxya05c0aok7cfhns6zv90pq7k1a

@puna , @jriva 

@meenal_shukla is it expected for users to be logged out from the extension on a daily basis?

@chethana , please see above.

@gunjanm , as far as I know, you can set the limit up to 72 hours and not everyday.

@meenal_shukla where is this setting? I do not see it in the support center or in the actual plugin.

Hello @gunjanm 
No need of making this setting now, we have released a new update today to address this issue if frequent logout.Please follow link here 

@chethana seems to be all good now, thank you!

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