+3In the Object Glossary for AO Participants there is Context ID with the definition '
| A unique ID that can be configured to tie a participant's response back to a specific activity/service offered. For example, the Context ID could be a support ticket number or a webinar code. |
Is there a more thorough example or use case for this? I searched support documentation and most of the results for Context ID are for the Object Glossary.
Best answer by john_apple
If you choose to use a Transactional survey (CSAT) in the JO Program, there is a standard field for Context ID. It is different from a custom field because it is required in the mapping for CSAT surveys.
+5Typically something like a Support Case ID or Service ticket ID when sending a CSAT survey is what that would be used for. An activity that you want to associate the participant to.
+3How does it differ from a custom field? Or maybe context ID is more for Rules Engine? It could be that I just don’t have much of a use case for it but am trying to better understand it.
+5If you choose to use a Transactional survey (CSAT) in the JO Program, there is a standard field for Context ID. It is different from a custom field because it is required in the mapping for CSAT surveys.
+3Ah ok, thanks John! We don’t use GS surveys for CSAT currently so it seems not as relevant for me at this time.
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