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kelly
kelly
Helper ⭐️⭐️⭐️
Jul 14, 2020 4:32 PM UTC
Solved

Use Case for Context ID?

In the Object Glossary for AO Participants there is Context ID with the definition '

A unique ID that can be configured to tie a participant's response back to a specific activity/service offered. For example, the Context ID could be a support ticket number or a webinar code.

 

Is there a more thorough example or use case for this? I searched support documentation and most of the results for Context ID are for the Object Glossary. 

    john_apple
    john_appleAnswer
    Expert ⭐️
    Jul 14, 2020 7:53 PM UTC

    If you choose to use a Transactional survey (CSAT) in the JO Program, there is a standard field for Context ID. It is different from a custom field because it is required in the mapping for CSAT surveys.

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    4 replies

    john_apple
    john_apple
    Expert ⭐️
    Jul 14, 2020 4:37 PM UTC

    Typically something like a Support Case ID or Service ticket ID when sending a CSAT survey is what that would be used for. An activity that you want to associate the participant to.

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    kelly
    kellyAuthor
    Helper ⭐️⭐️⭐️
    Jul 14, 2020 4:39 PM UTC

    How does it differ from a custom field? Or maybe context ID is more for Rules Engine? It could be that I just don’t have much of a use case for it but am trying to better understand it.

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    john_apple
    john_appleAnswer
    Expert ⭐️
    Jul 14, 2020 7:53 PM UTC

    If you choose to use a Transactional survey (CSAT) in the JO Program, there is a standard field for Context ID. It is different from a custom field because it is required in the mapping for CSAT surveys.

    Translate
      kelly
      kellyAuthor
      Helper ⭐️⭐️⭐️
      Jul 15, 2020 1:38 PM UTC

      Ah ok, thanks John! We don’t use GS surveys for CSAT currently so it seems not as relevant for me at this time.

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