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kelly
kelly
Helper ⭐️⭐️⭐️
July 14, 2020
Solved

Use Case for Context ID?

  • July 14, 2020
  • 4 replies
  • 431 views

In the Object Glossary for AO Participants there is Context ID with the definition '

A unique ID that can be configured to tie a participant's response back to a specific activity/service offered. For example, the Context ID could be a support ticket number or a webinar code.

 

Is there a more thorough example or use case for this? I searched support documentation and most of the results for Context ID are for the Object Glossary. 

    Best answer by john_apple

    If you choose to use a Transactional survey (CSAT) in the JO Program, there is a standard field for Context ID. It is different from a custom field because it is required in the mapping for CSAT surveys.

    4 replies

    john_apple
    john_apple
    Expert ⭐️
    July 14, 2020

    Typically something like a Support Case ID or Service ticket ID when sending a CSAT survey is what that would be used for. An activity that you want to associate the participant to.

    kelly
    kellyAuthor
    Helper ⭐️⭐️⭐️
    July 14, 2020

    How does it differ from a custom field? Or maybe context ID is more for Rules Engine? It could be that I just don’t have much of a use case for it but am trying to better understand it.

    john_apple
    john_appleAnswer
    Expert ⭐️
    July 14, 2020

    If you choose to use a Transactional survey (CSAT) in the JO Program, there is a standard field for Context ID. It is different from a custom field because it is required in the mapping for CSAT surveys.

      kelly
      kellyAuthor
      Helper ⭐️⭐️⭐️
      July 15, 2020

      Ah ok, thanks John! We don’t use GS surveys for CSAT currently so it seems not as relevant for me at this time.

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