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michael_sweeney
michael_sweeney
Helper ⭐️
August 10, 2017
Solved

View a cumulative NPS score vs. individual response on the NPS tab

  • August 10, 2017
  • 1 reply
  • 99 views
The issue that brings up this question is, I am speaking with a customer that has multiple thousand people in every account so they don't want all of those to show up individually. The would like to see a cumulative score in that account instead of seeing 2000-3000 responses. Beside a report could there ever be an option to show cumulative score on the NPS tab?
    Best answer by abhishek_sivaraman
    Hi,

    Can they use the NPS Widget in Summary Section and use for this? They can choose to do average of the NPS responses and view a single number for the customer. More details here - https://support.gainsight.com/Product_Documentation/Customers_and_Relationships/Admin_Configuration/...

    Thanks
    Abhishek S

    1 reply

    abhishek_sivaraman
    abhishek_sivaramanAnswer
    Helper ⭐️⭐️⭐️
    August 21, 2017
    Hi,

    Can they use the NPS Widget in Summary Section and use for this? They can choose to do average of the NPS responses and view a single number for the customer. More details here - https://support.gainsight.com/Product_Documentation/Customers_and_Relationships/Admin_Configuration/...

    Thanks
    Abhishek S
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