How does a participant match variant criteria, is it the first variant that it matches, or does system look at all of the filters to determine what matches the the best?
For example, say you have an email that you're delivering with varying product content that also delivers based on language.
The default variant is not product specific and in English and delivers to any contact that doesn't meet any of the variant filters.
I then have variants which are in English, so a contact that has a product specified but not a language would receive:
Product = X
Product = Y
Product = Z
And then variants that are segmented by language
Product = X and Language = French
Product = Y and Language = French
Product = Z and Language = French
And so on for Spanish and Chinese. If a French Product Y participant enters, does the system serve Product = Y and stop looking at the remaining filters because it met the criteria? Does it go in the order they appear when you build them? So you can reorder the Product and Language variants at the top and any contact that has a product and a language would meet that criteria first, but a contact that meets product without a language would then receive the English versions?
OR, do the English variants have to specifically exclude the languages?
Product = X and Language != French and Language != Spanish and Language != Chinese?
Sign up
If you ever had a profile with us, there's no need to create another one.
Don't worry if your email address has since changed, or you can't remember your login, just let us know at community@gainsight.com and we'll help you get started from where you left.
Else, please continue with the registration below.
Welcome to the Gainsight Community
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.