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lucianluta
Contributor ⭐️⭐️⭐️
Jul 16, 2019 8:42 AM UTC
Solved

What's the difference between AO Participants and Survey Participant?

Hey,

Wondering if anyone could explain the difference between these 2 standard objects. Is the Survey Participant object only storing data for contacts who have interacted with the survey/at least started it? We're computing response rates and would like to understand this better.

Thanks,

Lucian

sekhar_dutta
sekhar_duttaAnswer
Gainsight Employee ⭐️
Jul 16, 2019 5:19 PM UTC
Hello Lucian,

Here is the details of these two object :

AO Participant : This contains list of participant added via different sources in Program(AO/JO). To this list of participant you can sent normal email or survey email. If your program has Survey Email Step then only a participant will get created in Survey Participant object once the Survey email is triggred.

Survey Participant : This object contains list of participant to whom survey was sent (Using JO/Email Assist or Anonymous link). Both Responded and Non Responded participant will be present in this object.

So, If you wants to built a report for Survey then you can rely on Survey Participant object.

Please let me know if this answer your question.

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2 replies

sekhar_dutta
Gainsight Employee ⭐️
sekhar_duttaAnswer
Gainsight Employee ⭐️
Jul 16, 2019 5:19 PM UTC
Hello Lucian,

Here is the details of these two object :

AO Participant : This contains list of participant added via different sources in Program(AO/JO). To this list of participant you can sent normal email or survey email. If your program has Survey Email Step then only a participant will get created in Survey Participant object once the Survey email is triggred.

Survey Participant : This object contains list of participant to whom survey was sent (Using JO/Email Assist or Anonymous link). Both Responded and Non Responded participant will be present in this object.

So, If you wants to built a report for Survey then you can rely on Survey Participant object.

Please let me know if this answer your question.

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    lucianlutaAuthor
    Contributor ⭐️⭐️⭐️
    Jul 17, 2019 12:10 PM UTC
    Thanks Sekhar!

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