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What's the difference between AO Participants and Survey Participant?

  • July 16, 2019
  • 2 replies
  • 159 views

Hey,

Wondering if anyone could explain the difference between these 2 standard objects. Is the Survey Participant object only storing data for contacts who have interacted with the survey/at least started it? We're computing response rates and would like to understand this better.

Thanks,

Lucian

Best answer by sekhar_dutta

Hello Lucian,

Here is the details of these two object :

AO Participant : This contains list of participant added via different sources in Program(AO/JO). To this list of participant you can sent normal email or survey email. If your program has Survey Email Step then only a participant will get created in Survey Participant object once the Survey email is triggred.

Survey Participant : This object contains list of participant to whom survey was sent (Using JO/Email Assist or Anonymous link). Both Responded and Non Responded participant will be present in this object.

So, If you wants to built a report for Survey then you can rely on Survey Participant object.

Please let me know if this answer your question.

2 replies

sekhar_dutta
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  • Gainsight Employee ⭐️
  • Answer
  • July 16, 2019
Hello Lucian,

Here is the details of these two object :

AO Participant : This contains list of participant added via different sources in Program(AO/JO). To this list of participant you can sent normal email or survey email. If your program has Survey Email Step then only a participant will get created in Survey Participant object once the Survey email is triggred.

Survey Participant : This object contains list of participant to whom survey was sent (Using JO/Email Assist or Anonymous link). Both Responded and Non Responded participant will be present in this object.

So, If you wants to built a report for Survey then you can rely on Survey Participant object.

Please let me know if this answer your question.


  • Author
  • Contributor ⭐️⭐️⭐️
  • July 17, 2019
Thanks Sekhar!