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ben
ben
Helper ⭐️⭐️⭐️
Feb 20, 2018 4:57 PM UTC
Solved

Where did the email chain go?

Hey all,

I am looking to try out the new Email Chain functionality for Advanced Outreaches. Specifically, we wanted to try the new features of Conditional Wait. However, when I go to make a new AO, there are only options for survey outreaches. The email chain option is totally gone.

Anyone else seeing this? 

Thanks!
    alex_legay
    alex_legayAnswer
    Helper ⭐️⭐️⭐️
    Feb 20, 2018 10:23 PM UTC
    As an update, if you aren't seeing email chain in the model dropdown and haven't already, please reach out to support@gainsight.com as have identified a fix for this.
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    5 replies

    kate_green
    kate_green
    Helper ⭐️⭐️
    Feb 20, 2018 5:08 PM UTC
    Same thing in my instance - maybe it's related to the release?
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    ben
    benAuthor
    Helper ⭐️⭐️⭐️
    Feb 20, 2018 5:25 PM UTC
    You have to be right.
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    -Ben
    alex_legay
    alex_legay
    Helper ⭐️⭐️⭐️
    Feb 20, 2018 7:31 PM UTC
    We are investigating this in support as I am seeing the same in my local org and we have had a few customers report this after the release today. Feel free to reach out to us but I will try to update this post when I have an update.

    Update - This has been escalated to our engineering team.
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      alex_legay
      alex_legayAnswer
      Helper ⭐️⭐️⭐️
      Feb 20, 2018 10:23 PM UTC
      As an update, if you aren't seeing email chain in the model dropdown and haven't already, please reach out to support@gainsight.com as have identified a fix for this.
      Translate
        sai_ram
        sai_ram
        Expert ⭐️⭐️
        Feb 21, 2018 11:47 AM UTC
        Our Support team can provide a workaround for this issue. 

        @Alex, Thanks for the update.
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