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Hey all,





I am looking to try out the new Email Chain functionality for Advanced Outreaches. Specifically, we wanted to try the new features of Conditional Wait. However, when I go to make a new AO, there are only options for survey outreaches. The email chain option is totally gone.





Anyone else seeing this? 





Thanks!
Same thing in my instance - maybe it's related to the release?
You have to be right.
We are investigating this in support as I am seeing the same in my local org and we have had a few customers report this after the release today. Feel free to reach out to us but I will try to update this post when I have an update.





Update - This has been escalated to our engineering team.
As an update, if you aren't seeing email chain in the model dropdown and haven't already, please reach out to support@gainsight.com as have identified a fix for this.
Our Support team can provide a workaround for this issue. 





@Alex, Thanks for the update.

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