Hey all,
I am looking to try out the new Email Chain functionality for Advanced Outreaches. Specifically, we wanted to try the new features of Conditional Wait. However, when I go to make a new AO, there are only options for survey outreaches. The email chain option is totally gone.
Anyone else seeing this?
Thanks!
Solved
Where did the email chain go?
Best answer by alex_legay
As an update, if you aren't seeing email chain in the model dropdown and haven't already, please reach out to support@gainsight.com as have identified a fix for this.
-Ben
Same thing in my instance - maybe it's related to the release?
You have to be right.
+7We are investigating this in support as I am seeing the same in my local org and we have had a few customers report this after the release today. Feel free to reach out to us but I will try to update this post when I have an update.
Update - This has been escalated to our engineering team.
Update - This has been escalated to our engineering team.
+7As an update, if you aren't seeing email chain in the model dropdown and haven't already, please reach out to support@gainsight.com as have identified a fix for this.
+1Our Support team can provide a workaround for this issue.
@Alex, Thanks for the update.
@Alex, Thanks for the update.
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