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Which program type is suitable fro conditional wait and survey tracking?
Hello,
I would like to send out an email to our customers who have not used our products for X days. In this email, I would like to include a 1 question survey to given them the opportunity to tell us why. I need to be able to track 2 things in this program:
- Has their usage improved after receiving the 1st message? If so, they end the program there and then. If not, a reminder needs to be sent.
- Have they responded to the survey in the email?
Which type of Program would be most suitable for this? Email chain enables me to add a conditional wait and see what the user's usage is after receiving the 1st email. I don’t see however where I can track the survey responses in here.
Generic Survey allows me to track the survey responses but the conditional wait is limited to Escalation/Reminder email and does not allow me to create a condition to end the program if a user's usage has improved.
Any idea how to achieve this please?
Thanks
Katerina
I would like to send out an email to our customers who have not used our products for X days. In this email, I would like to include a 1 question survey to given them the opportunity to tell us why. I need to be able to track 2 things in this program:
- Has their usage improved after receiving the 1st message? If so, they end the program there and then. If not, a reminder needs to be sent.
- Have they responded to the survey in the email?
Which type of Program would be most suitable for this? Email chain enables me to add a conditional wait and see what the user's usage is after receiving the 1st email. I don’t see however where I can track the survey responses in here.
Generic Survey allows me to track the survey responses but the conditional wait is limited to Escalation/Reminder email and does not allow me to create a condition to end the program if a user's usage has improved.
Any idea how to achieve this please?
Thanks
Katerina