Why are we not able to edit scaling titles on NPS questions, general scaling on CSAT, or create our own survey question entirely?

Survey scaling and editing is extremely limited in Gainsight. This is a tool for professionals- why limit our capabilities so much?

IE I want CSAT and NPS scaling to be the same and have the same format. The only way to do that is via making two NPS questions. I cannot have two NPS questions in a survey. 

Survey tools I have used in the past allow for richer HTML/CSS editing, complete customization of questions and more. This tool does not seem to meet specific needs in terms of flexibility.