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ben
ben
Helper ⭐️⭐️⭐️
April 23, 2018
Solved

Why can't Opt-Out Language be non-Default for emails marked as "Operational"?

  • April 23, 2018
  • 3 replies
  • 54 views
I am working on a global outreach that includes both French and English speaking customers. This email is operational in nature. I usually set the Opt-Out language to match the preferred language of the customer. However, I am noticing that this is not possible when an email is marked as Operational.

Why is this locked to English (or to the Default)?
    Best answer by vinaykumar_konduri
    Hi Ben,

    When the email template is of type operational, The unsubscribe footer will not be present in the email. So language options will not be applicable. That is the reason we lock that option.

    Thanks,
    Vinay

    3 replies

    vinaykumar_konduri
    vinaykumar_konduriAnswer
    Helper ⭐️⭐️
    April 23, 2018
    Hi Ben,

    When the email template is of type operational, The unsubscribe footer will not be present in the email. So language options will not be applicable. That is the reason we lock that option.

    Thanks,
    Vinay
      ben
      benAuthor
      Helper ⭐️⭐️⭐️
      April 23, 2018
      That makes complete sense! Thank you for clarifying!
      -Ben
      ben
      benAuthor
      Helper ⭐️⭐️⭐️
      April 23, 2018
      On that note, it may be nice to change the gray'ed out option to something other than "English". I get what you are saying, but it could be more intuitive in the product.
      -Ben
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