Skip to main content
In addition to Rules Engine sending a Rule execution email (success/failure), Journey Orchestrator sends notifications for each query run. While the email is helpful if there are failures, the email sounds confusing:





"Your request to run the following Custom rule succeeded. Results can be downloaded from Rules execution history page. Below is a summary of the rule execution."





You can't download rule execution from Journey Orchestrator or Rule Engines. You can preview results from a dataset task and you can view participants and troubleshoot individual errors but you can't download a full rule execution. Additionally this is seems to be a "Bionic Rule" and not "Custom" as the email states.





Unless this intended behavior, I'd suggest that the wording of these email notifications be modified to make more sense and provide more useful information for Journey Orchestrator Programs and troubleshooting.



Oh Gosh... We just ran into this issue today. I agree.. it's absolutely CONFUSING. This definitely needs to be more clear. It needs to specify:







  • It's a Participant Source/Fetch





  • Program name





  • Participant Source name





  • Not NOT say that it's a "Custom Rule"




@abhishek_sivaraman - can you provide some thoughts here, please?




Reply